Warranty and Worry-Free Service Program
Coverage Snapshot
Know exactly what’s included and what isn’t at a glance.
What’s Covered
- Hardware:
SCOUTS, COMMANDERS, and LANDING ZONES
- Software:
COMMANDER Dashboard
- Defects:
Covers defects in materials and workmanship
- Updates:
Includes software and critical updates
Not Covered
- Consumables:
Temperature sensor probes, batteries, cables, baskets
- Damages:
Due to misuse, accidents, or unauthorized modifications
- Expenses:
On-site service or travel costs
Your Standard Protection,
Always Included
This is your safety net for operations that want predictable costs and minimized downtime. Our extended warranty plans add additional coverage and peace of mind.
- Duration: 90 Days from shipment
- Hardware Coverage: SCOUTs, COMMANDERs, and LANDING ZONES
- Software Support: COMMANDER Dashboard fixes
- Defect Protection: Materials and workmanship defects covered
- Support Access: Live Help (Mon-Fri, 8:00 am - 5:00 pm CST) + online trouble system
Extended Warranty: Choose the Plan that Fits your Operations
More time. More support. More savings.
| 1 Year Plan | 2 Year Plan | 3 Year Plan | |
|---|---|---|---|
| Price: (% of hardware list) | 10% | 18% | 25% |
| Duration: | 1 Year | 2 Years | 3 Years |
| Includes: | Extended Warranty Benefits Listed Below: Complete Standard Coverage | Extended Warranty Benefits Listed Below: Complete Standard Coverage | Extended Warranty Benefits Listed Below: Complete Standard Coverage |
| Extras: | Free service + 30% off parts | Extended peace of mnid | Best long-term value |
Extended Warranty Benefits
Flexible
Pick the coverage length that matches your risk tolerance
Priority
Same-day support response, faster resolution
Updates
Full access to all software updates
Predictable
No surprise repair bills for covered issues
Continuous
Free labor and 30% off replacement parts for covered failures
Hot Swap Program - Zero Downtime, Guaranteed
If a covered unit fails, your operations keep running.
How it Works:
Submit a ticket through Customer Portal
Receive a prepaid shipping label
Loaner unit ships same or next business day
Return failed unit within 10 business days
What’s Included:
Loaner hardware SCOUT, COMMANDER, LIEUTENANT, or LANDING ZONES
Domestic shipping included (international billed at cost)
Compatible with any extended warranty plan
Price: +5% of hardware list price per year
Ready to protect your investment?
Choose your warranty plan, add Hot-Swap for zero downtime, and keep your operation running without surprises.
